FAQ - Frequently Asked Questions

You can sign up for Calendar Reminders so you never miss a special date. You can also be reminded of dates of interest like holidays, Valentine’s Day, etc. Just sign up for our Newsletter to become a member and let us know for which dates you would like to receive reminders. We are working on a system to allow you to enter special dates on your own.

Items which are sold out cannot be added to your cart to prevent issues fulfilling your order. All out of stock items remain visible and may be easily requested. Just contact us with the items of interest and we will look into availability. The bulk of our suppliers are great local companies and some products can be quickly and easily acquired. We would be happy to assist you with substitutions and preordering whenever necessary. If there's anything you want but can't find, please request it and we will do our best to source it. Please note, some best selling and seasonal items may no longer be available in the following season.

We accept VISA, MasterCard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, PayPal, and Interac e-Transfer.

There are two different methods of delivery, Standard Shipping and Local Delivery. Standard Shipping orders placed before Noon Eastern Time on a regular business day will be shipped the same day. Orders placed after Noon or on a weekend or statutory holiday will be shipped the next business day. Transit times will depend on your order destination. We use the the best local and nationwide couriers available based on the delivery address. For Local Delivery in the GTA, we offer Same Day delivery on orders placed before 2 pm, and Next Day delivery if placed after 2 pm, weekends and holidays included. If you choose a specific delivery date, we will do our best to accommodate. We cannot be responsible for delivery delays due to incorrect address or no one available to accept the delivery. You will have the option to enter delivery instructions at checkout to assist in successful delivery of your order. If your delivery is more than 2 business days late, please contact us for help. Please see our Shipping Policy for detailed information.

We reserve the right to substitute unavailable items with items of equal or greater value. Whenever possible, our goal is to connect with you to discuss best alternatives with the gift recipient in mind. If a large number of items are unavailable or need to be substituted, we will reach out to you before completing the order. If we are unable to get a response from you within one business day, the order will be shipped with the closest substitutions possible.

If you are unsure what to choose, we recommend ordering BasketBucks, which will allow your gift recipient to choose from a range of products or gifts tailored to their own desire. You can also add BasketBucks to any order. BasketBucks are redeemable for anything available in our store and do not expire. Please note that shipping charges may be in addition to products ordered.

We realize cash is king, universal, and accepted everywhere. If you want us to send cash, please contact us to include Gift Money with your order, and we will forward the amount selected to your recipient using Interac e-Transfer. This option is only available with gift basket purchase and not as a standalone gift. We accept only Interac e-Transfer as payment. You can pay your entire order or just the Gift Money portion using Interac e-Transfer. Please note that we will add 5% on top of the amount chosen to cover processing and transaction costs. Please contact us for limits and further details. Your recipient must have a valid Canadian mobile number or email address as well as an account with a participating Canadian bank or credit union. Please ensure you enter the correct email address or mobile number*. We recommend you confirm the contact information and suggest Autodeposit to ensure the e-Transfer is easily deposited to the correct recipient on the event date. Unsure about contact info? We can enclose a Gift Money notice instead. The recipient will be given instructions to contact us directly to receive their funds after gift delivery. If we are unable to process the e-Transfer, worst case scenario will be a refund to the purchaser.

* Gift Money is deposited to the wrong account - If you have provided an incorrect email address or mobile number, we are not responsible or liable for money deposited into the wrong account. We will however work with Interac and our customers/recipients to attempt recovery of the money on their behalf to the best of our ability. If we are responsible for making an error with a Gift Money deposit, it will be swiftly corrected.

Creating an account will save your information and make checking out quicker and easier. We want our customers to know they are appreciated and spread goodwill. Subscribing to our Newsletter (becoming a member) will enrol you in emails and/or text messages that will notify you of our many upcoming promotions and allow you to participate in surveys to earn BasketBucks. Members also save 5% on all orders and up to 20% on eligible advance orders. We will not share your information with any third parties. Please read our Privacy Policy for more details. An account or subscription is not required to place an order.

We want to hear about your overall experience and be responsive to the gifting needs of our members. When you sign up to become a member, we will occasionally send surveys which will earn you BasketBucks. You can let us know if you are not interested in completing surveys. You can accumulate BasketBucks and redeem them for credits towards any of your future purchases. BasketBucks are yours to spend and can be combined with most promotions.

Please notify us as soon as possible so we can correct it prior to shipment. If your order has already shipped, we will attempt to make the changes with one of our delivery partners, but cannot guarantee we will be able to do so successfully. It is your responsibility to enter the recipient’s address correctly, so please double check to make sure it’s right before submitting the order. If the gift has already been delivered to the wrong address, we will not be able to retrieve it. If it is due to an incorrectly entered address, we will not be able to issue a refund. If due to an error on our part, a replacement gift basket will be sent out within 24 hours once we become aware of our error.

Currently we only ship within Canada. We accept orders from customers worldwide, however, your recipient must be at a deliverable Canadian address.

We charge taxes based on the shipping address. Taxes will be calculated at checkout. We charge GST/HST/PST based on the province or territory of the recipient. Taxes are also charged on shipping. Currently we do not charge QST.

Please contact us as soon as possible if a gift is received damaged. We take precautions to ensure a perfect delivery, but sometimes things can happen in transit. You will have 72 hours from time of delivery to make a claim. We will need pictures and/or other proof to show what went wrong. Please check in with your gift recipient shortly after delivery to ensure everything was received in good condition. We will replace damaged items swiftly, and if necessary, we will replace the entire basket at no charge to you. You can reach us at support@basketbub.ca with your order number and details.

We currently don’t have an option for pickup. Orders must be shipped to a Canadian address. We offer very affordable flat rate shipping based on the destination. Some products (such as Quarantine Kits) offer free shipping. If you don’t want to pay for shipping, we offer it free on orders over $100 for a limited time (total before taxes and after discount).

We are licensed with the AGCO for liquor delivery. We are only able to include alcohol to recipients located in Ontario. A signature from someone at least 19 years of age is required at delivery. Please send us a message with your order number and the exact product(s) and size you would like to add. Including a link will help us get it right. The price will be the current price shown on LCBO.com plus $15 delivery fee per bottle.

We are happy to provide you with a custom quote for orders of 10 baskets or more. Please contact us with all of your requirements, delivery address, and proposed delivery date. We strive to have your quote ready within 3 business days. We may need to contact you with follow-up questions to ensure we fully understand your request. We recommend asking for a quote at least one month before your expected delivery date. In some circumstances, we may be able to fulfill your order in a shorter period of time. During the holiday season, we recommend two months lead time.

Our pricing includes a retail markup to cover our costs to conduct business such as operating expenses, insurance, labour, packing supplies, delivery, shipping, etc. Our members (Newsletter subscribers) save 5% on all orders and up to 20% on eligible advance orders. Any applicable discount can be used in combination with clearance items and discounted/free shipping promotions. Members also have the opportunity to earn BasketBucks by doing surveys which we may occasionally send out. You can sign up here.